Service assessment coming up?
We can help.
A team of senior, multi-disciplinary experts who plug into your programme, organise the evidence and close the gaps without derailing delivery.
Who we work with
Our team of experts provide consultancy services on programmes across the public sector at all stages of delivery.
We work with consultancies and systems integrators delivering public sector services; programmes moving from Alpha to Beta, or Beta to Live; teams with delivery in motion but lacking the evidence needed to meet the GOV.UK Service Standard.
Typical signs you need us
- Discovery research is old and hasn’t shaped recent decisions.
- Accessibility issues exist but there’s no triage, ownership or plan.
- Evidence is scattered across tools and teams.
- The panel story is unclear or activity-based ("we did research").
- Risk is sitting on the RAID log with no practical next steps.
What we offer
10-day Evidence & Gap Review
- Map what you have against the Service Standard; RAG by point with a clear, owned plan.
- Set up the essentials: research log, sampling plan, decision log, evidence library.
Shadow assessment & coaching
- Rehearsal panel with assessor-savvy leads.
- Narrative, deck, speaking order and Q&A bank; focused feedback and a short list of fixes.
Targeted support (time-boxed)
- User research, service and interaction design, content, accessibility, performance analytics.
- Pair with your delivery teams; leave maintainable artefacts and backlogs.
How we work
- Step 1: Assess — short discovery, interviews, artefact review.
- Step 2: Plan — prioritised actions with owners and dates.
- Step 3: Fix — time-boxed sprints alongside your teams.
- Step 4: Prepare — shadow assessment and final evidence tidy-up.
What you’ll have at the end
- One evidence library that links user needs, decisions, backlog and measures
- Accessibility issues triaged, owned and moving
- A simple, credible story for the panel
- Teams clear on next steps and who does what
Reassurance
- Independent and partner-friendly (white-label if needed).
- We’re not assessors on your service and we don’t promise passes.
- NDA as standard; tidy data handling; deletion on request.
Things you might want to know
Can we work white-label?
Yes. We integrate with your account team and tools.
Do we take over the design?
No. We strengthen what's there and make the gaps clear.
How soon can we start?
We mobilise quickly once we have access and a named sponsor.
Will we guarantee a pass?
No. We prepare you well and help you show credible evidence.
What about conflicts of interest?
We don't assess services we've supported and we declare conflicts early.
Get in touch
Email hello@readydigital.co.uk or call +44 79 2139 5861. We’ll reply within one working day.